17474 | Application Support Technician | Valencia

Local: Valencia, Valencia, Portugal
Data de publicação: 20-07-2017
How can Decskill accelerate your career? This is the question that drives us.
Firstly, because we recruit the best professionals and that's why we want you on our team. The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a committment to make a difference.
The DNA of our team is: Dedication, Exigency, Commitment, Solutions, Know -how, innovation, longevity and loyalty.
Decskill operates in both national and international markets, with offices in Lisbon, Oporto, Évora and A Coruña.
We provide specialized services in the following areas: Competence Centre, Outsourcing, Managed Services & Data Centre.
We are searching for an Application Support Technician to work in Valencia, Spain.
•        Provide day-to-day maintenance and support for applications
•        Resolve in a timely manner tier-2 application issues and escalate tier-3 issues to Designated focal points
•        Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
•        Assist in database structural changes required during system upgrades
•        Assist in the deployment of tools and in the implementation of processes to assist in operational support
•        Assist in responding to application-related queries from end users in remote locations
•        Perform knowledge transfers to tier-1 and trainings end users on the usage of applications
•        Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings
•        Shift work as part of an extended service coverage scheme, if required
•        Stand-by services after hours and during weekends and holidays, if required
•        Minimum of 3 to 5 years of experience in software maintenance and support in IT environments
•        Minimum High school diploma
•        Excellent knowledge of SharePoint; Preferably two or more years of experience administering SharePoint
•        Good working knowledge of client/server applications in a Windows environment and at least two of the following: MS SQL, Windows server, PowerShell
•        Certifications and advanced training in above mentioned skills are desirable
•        Experience in configuration management for software applications and in utilizing reporting tools
•        Familiarity with ITIL concepts and processes
•        Ability to grasp complex concepts, logical and analytical approach to solving problems
•        Ability to work under pressure and with minimum supervision
•        Good interpersonal skills and ability to work in a team of diverse skills
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