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Dynamics Navision | Lisboa | LM

Lisboa, Lisboa
Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are looking for a Dynamics Navision, for a project based in Lisbon.
Responsibilities:
  • Be part of a team and develop your skills and specialized expertise as you solve complex technical issues;
  • Deliver digital support experiences that create efficiency and value for our customers, our people and our client;
  • Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers’ needs and deliver customer desired outcomes
  • Be our client ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems. Document your knowledge and share it with others;
  • Manage relationships with your customers and provide technical documentation for the troubleshooting steps;
  • Report software bugs and be an advocate for product improvement using customer suggestions;
  • Use tools for debugging and root cause analysis;
  • Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems;
  • Engage and collaborate with other client groups, including escalation teams and the development team, in gaining resolution to critical, complex issues;
  • Represent professionally our client in customer and partner onsite visits, where travel may be required;
  • Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc. 
  • Present technical content to various audiences including customers, partners, and internal stakeholders;
  • This position will require you to work a rotational On-Call schedule. You may have the opportunity for some occasional domestic and or international travel.
Qualifications:
Required:
  • A working knowledge of Dynamics NAV, Dynamics 365 Business Central or other ERP products including cloud enterprise applications;
  • Experience with ERP solutions as an end user or as a consultant with a solid understanding of Financial Management business processes;
  • Skills in other ERP areas as:
    • Human Resources;
    • Project Accounting;
    • Sales & Marketing;
    • Dynamics Ax Management Reporter;
  • English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus, (e.g. TOEFL, TOEIC, Cambridge English Exams);
  • Strong customer service, accurate and logical problem solving;
  • Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring;
  • Excellent Communication Skills - verbal, listening, and written (including technical writing);
  • Interpersonal and relationship skills proven through work experience;
  • Passion for lifelong learning and personal and professional development;
  • Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS);
  • Degree in Engineering or Business Administration;
If you're interested in the position, please send your updated CV to 'career@decskill.com', with the reference "LM/NAV". Thank you!
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